Wait about 15 seconds before reading the level, since the reported level is likely higher than the actual level shortly after connecting a controller. Check the virtual battery level on the motion controller by looking at the battery icon on the bottom rear of the controller inside your mixed reality home environment.If the Bluetooth settings window is open in the background, many extra calls are made to the Bluetooth protocol.Or use an external Bluetooth dongle (USB), disable the internal Bluetooth capability, and retry pairing and connecting. If there's no external antenna connected, it can cause tracking issues. If you're using the desktop PC configuration with built-in radio, check if an external antenna is connected. Go to Device Manager > Bluetooth and look for one adapter to check that there’s only one Bluetooth radio in the PC.It should also be plugged in as far as possible from any other wireless transmitters or USB flash drives, including the USB connector for your headset. If you're using an external USB Bluetooth Adapter, make sure it’s plugged into a USB 2.0 port (they're often but not always black).Low battery – Replace the controller batteries.Hold them in front of your headset and restart them by pressing the Windows button for four seconds, then again for two seconds. Lost tracking – Mixed Reality Portal can’t find your controllers.You should see your motion controllers listed, along with a status message: Go to Start > Mixed Reality Portal on your PC and select "Menu".Check the motion controllers LEDs: Brightly lit controllers are paired and connected, dimly lit controllers aren't connected.Check if your motion controllers are paired correctly.Press and hold it again for two seconds to turn it on. Press and hold the Windows button for four seconds to turn off a controller. Turn the controllers off and on again while holding them in front of you.If not, replace the batteries or recharge them if they are rechargeable. Make sure the batteries inside the controllers are fully charged.To turn them on, press and hold the Windows button for two seconds. Make sure your controllers are turned on.If your motion controllers aren’t working, connecting, or showing an image of the controllers when you’re wearing your headset: My Motion controllers aren't working properly If the problem persists, restore the device to its factory settings. The battery indicator icon will turn red. The controller vibrates three times when you turn it on and then automatically turns off. If this still happens, refer to low battery level reported with charged batteries. Replace your batteries or recharge them if they are rechargeable. The battery indicator icon on the controller handle in the mixed reality home environment will show 1/4 full when the battery is low. Haptics are disabled and LEDs dimly lit on connected controllers when the battery is low. Happens when the controller successfully connects to the PC after you turn it on, or if the controller disconnects from the PC during use. The controller vibrates once on PC connection or disconnection. Press and hold the pairing button inside battery case for three seconds. The controller vibrates once if pairing was successful or three times if pairing is unsuccessful and then times out. LEDs slowly pulse while in pairing mode, and go solid when exiting pairing mode. Press the button to wake it in that case. The controller wakes when it detects motion, except if the device isn't paired with the host PC. The controller enters the sleeping state automatically when it’s motionless for 30 seconds. LEDs turn off and blink every three seconds while in sleeping state. Press and hold the Windows button on controller for four seconds to turn off controller. LEDs turn off and controller vibrates twice. Press and hold the Windows button on controller for two seconds to turn on the controller. LEDs turn on and controller vibrates once. The LED constellation ring and haptics indicate the state of the motion controller. Motion controller FAQs What do the vibrations and lights mean
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